Terms and Conditions

We are pleased to accommodate you during your stay in San Diego. We take pride in our yachts and have tried to anticipate our guests every need. We are confident that the Spirit of San Diego will prevail during your stay. Below are the terms and conditions concerning your stay aboard our yachts.

  1. Reservation Confirmation – All reservations must be approved by Zolna Yachts management. Online reservation & deposit will hold your time period but final confirmation is subject to review & approval of Zolna Yachts. Any deposit for a rejected reservation will be fully refunded.
  2. Check in and Check out -We do not have an office at the marina. You must arrange your check in time with us 48 hours in advance of your arrival, to schedule your check-in meeting and your cruise. Call us at at 858-688-1063 or 858-688-2694. Check out time is 11:00AM.
  3. All rates subject to yacht fees – Houseboats at 15% and Private Yachts at 10%. The Nerissa has a rate of 25% which includes the yacht fees & gratuity.
  4. Advance Deposit and Prepayment of Rental Charges – A twenty percent (20%) advance payment is required with your lodging reservation. Full prepayment of your rental charge is due 30 days prior to arrival. The Nerissa requires a fifty percent (50%) advance payment and full prepayment of your rental charge is due 40 days prior to arrival.
  5. Refund/Cancellation Policy – A 5% fee is applied to all cancelled reservations. For cancellations received within 60 days of arrival or after arrival date, payments will be retained. If the yacht can be re-rented, a pro-rata refund may be issued. Cancellations received at least 60 days prior to arrival will be refunded less a 5% cancellation fee. The Nerissa cancellation policy is unique and can be viewed here.
  6. Minimum Stay – A minimum two (2) night stay is required for all overnight lodging.
  7. Cleaning Charges – All overnight lodging stays require a non-refundable exit cleaning charge which is NOT included in the overnight rental charge, and will be charged separately. Additional maid service is available at an additional charge upon request. Charter cruises do NOT have additional cleaning charges.
  8. Additional Guests – An additional guest fee applies to overnight guests beyond the standard occupancy reservation as well as any visitors during your stay per day. All guests/visitors must register with Zolna Yachts management.
  9. Mandatory Cruise – A two hour charter cruise is required for lodging stays during the summer season (June through the end of September) and the following holiday/special event periods: 4th of July, Comic-Con, Christmas & New Years.
  10. Open Bar Service – An open bar service is available aboard the Nerissa yacht. We offer both Top Shelf Service (water/sodas, craft beer, premium wine & premium branded alcohol) and Standard Shelf Service (water/sodas, domestic beer, house wine & house alcohol). Both levels of service include a bartender. Open bar service is offered in one, two and three hours in duration and is priced per person. Bar service beyond the purchased open bar service duration will be offered as a cash bar service only.
  11. Gratuity – A gratuity is NOT included in the price of your charter cruise with the exception of the Nerissa. If you are happy with service during your charter, please consider a gratuity for the Captain & crew.
  12. All rates and fees are subject to change.
  1. Absolutely no additional guests are allowed aboard the yacht who have not been booked in advance, or have made special arrangements with the yacht manager directly. Additionally, no children under the age of 10 are allowed on the yacht for overnight stays. However, children under the age of 10 may be allowed for charters/cruises, only with the written consent of yacht management. Unauthorized guests that you allow on marina property or aboard our yachts will be considered trespassers.
  2. The total number of guests and visitors to the yacht must be determined upon booking the reservation or in writing prior to the time of check-in with the yacht manager. Due to the extra expenses and maintenance of a yacht, regardless of how much time they plan to stay aboard, if your visitors/guests are approved by the manager, you will be charged $39 per person per day for all visitors/guests. Manager reserves the right to ask unauthorized visitors/guests to leave at any time, may cancel the reservation without refund or agree to allow these visitors/guests to stay with the payment as stated above.
  3. NO SMOKING on the yacht, inside the yacht, on the deck, bow or patio. You must get off the boat to smoke and dispose of butts in an appropriate manner. Do not dump into the marina.
  4. No Candles – No flame lit candles are allowed on the yachts as these constitute a fie hazard. Flameless battery powered candles are allowed.
  5. No Pets – No pets are allowed on the yachts. An additional cleaning fee will be applied for any pets found on the yachts.
  6. Conserve Energy – For overnight guests, turn off air conditioning, heating and lights when you leave.
  7. Any notice of violations we receive, as the owner of the yacht, may result in eviction and fines from the marina which may result to you being responsible for any consequential damages and additional charges.
  8. No Shoes Policy – Observe yachting etiquette by removing your shoes while aboard.
  9. Toilets – Do Not Flush ANYTHING that doesn’t come from your body. This includes toilet paper, hair, floss, sanitary products, etc. Yachts have delicate septic systems and need to be treated very gently.
  10. Clean up all spills immediately. The upper helm can be mopped with water and pushed down the drain located on the floor, behind the captain’s chair.
  11. Do not sit on furniture with wet swimsuits or suntan oil. Please be careful with pens and ink. Salt water can be rinsed off with the fresh water hose located on the swim deck.
  12. Do not hang wet clothing or towels over any of the sides of the boat. We provide drying racks for that purpose.
  13. Empty trash into the large trash containers located by the entrance gate to the docks. Keep our waters beautiful by never throwing your trash overboard.
  1. The ceilings are lower in the bedrooms of a yacht than what you are used to at home. Be careful and watch your head.
  2. Watch your children carefully – Many of the cabinets and storage closets are within reach. Never let them roam alone anywhere aboard the yacht or docks.
  3. If you leave food open, our Seagulls will become your house guests. Please cover and refrigerate all food. Do not leave behind any food when you leave.
  4. Boating and being on the water is a dangerous activity for which the lessee assumes the risk of. Because boats move in the water with waves and tides extreme care must be taken in boarding and departing the vessel. It is extremely dangerous to mix boating and being on a boat with alcohol. NO NON-PRESCRIPTION DRUGS ARE EVER ALLOWED ON THE YACHT! Lessee agrees to follow all boating regulations with regard to the use of personal flotation devices.
  1. Assumption of Risk and Agreement to Indemnify and Hold Yacht Owner Harmless – The undersigned assumes all risk of any kind associated with occupying, boarding and departing the Vessel, including injury or death that the undersigned might suffer by virtue of the undersigned’s boarding or departing the Yacht, slipping and falling on the Yacht, or by being a lessee, occupant or passenger on the Vessel at any other time on any body of water whether the Vessel is moving or tied to the dock. Further, the undersigned will indemnify and hold harmless, and agrees to indemnify, the Owner and Owner’s members, heirs, assigns, officers, directors, agents, employees, attorneys and beneficiaries from any and all liability, damages, claims, causes of action, attorney fees and court costs or financial responsibility incident to any injury, death, damage or loss suffered by either the undersigned, or an invitee or guest of the undersigned, as a result of the undersigned’s usage of the Yacht in any manner.
  2. Danger of Drowning – Owner is not responsible for determining whether or not lessee, or lessee’s invitees or guests can swim. The undersigned bears sole responsibility for determining his or her swimming skills or the swimming skills of any guest or invitee of the undersigned and the undersigned holds harmless, and agrees to indemnify, the Owner and Owner’s members, heirs, assigns, officers, directors, agents, employees, attorneys and beneficiaries from any and all liability, damages, claims, causes of action, attorney fees and court costs or financial responsibility incident to any injury, death, damage or loss suffered by either the undersigned, or an invitee or guest of the undersigned, as a result of the swimming activities, jumping from the Yacht or falling overboard from the Yacht.
  3. Slip and Fall – Water on a vessel’s decks, stairs or railings are dangerous and increase the chance of slipping and falling which can result in serious injury. This is a risk inherent in boating and the undersigned assumes this risk and the undersigned holds harmless, and agrees to indemnify, the Owner and Owner’s members, heirs, assigns, officers, directors, agents, employees, attorneys and beneficiaries from any and all liability, damages, claims, causes of action, attorney fees and court costs or financial responsibility incident to any injury, death, damage or loss suffered by either the undersigned, or an invitee or guest of the undersigned, as a result of slipping and/or falling on board the Yacht.
  4. The undersigned freely agrees to this all-encompassing release of liability with the understanding that being on a boat in ocean or bay can be a highly dangerous activity.
  5. The owner’s reserve the right to refuse service or a reservation to anyone for any reason which falls into agreement with the laws of the state of California.
  6. The undersigned freely agrees and understands that there will be an additional fee(s) charged to their credit card on file with our booking system. Fees include but are not limited to additional visitors / guests, excessive clean up, damages to vessel, any additional requests such as catering, party favors and decorations, champagne or flowers.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

       To quickly process your transactions.
       To ask for ratings and reviews of services or products

       To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
       Remarketing with Google AdSense

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
       On our Privacy Policy Page
Can change your personal information:
       By emailing us

       By calling us

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
       Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
       Send information, respond to inquiries, and/or other requests or questions
       Process orders and to send information and updates pertaining to orders.
       Send you additional information related to your product and/or service
       Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
       Not use false or misleading subjects or email addresses.
       Identify the message as an advertisement in some reasonable way.
       Include the physical address of our business or site headquarters.
       Monitor third-party email marketing services for compliance, if one is used.
       Honor opt-out/unsubscribe requests quickly.
       Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
       Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
ZolnaYachts.com
858-688-1068 or 858-688-2694

info@zolnayachts.com

Last Edited on 2018-03-04